RE: NetReg: client cannot access the web page

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From: King, Michael (MKing@bridgew.edu)
Date: Thu Dec 04 2003 - 12:30:10 CST


On the NetReg Machine,

>From the command prompt type the command :

ps -elf | grep -i 'httpd'

You should get a printout like the following:
140 S mking 21573 581 0 69 0 - 640 wait_f 10:15 ?
00:00:00 /usr/local/apache/bin/httpd
140 S mking 21583 581 0 69 0 - 640 wait_f 10:16 ?
00:00:00 /usr/local/apache/bin/httpd

I have 10 or 12 of these such lines.

If the only line you get back is:
000 S mking 22821 22791 0 72 0 - 406 pipe_w 13:25 pts/0
00:00:00 grep -i httpd

Which is the command you just typed, I would hazard the guess that your
Webserver is not running.

It could be because it did not get started, or because there is a
invaild configuration option that is preventing it from starting.

If the Webserver is NOT starting, you can get more details in the apache
error_log. The location of the error_log is specified in the
httpd.conf file, which is typically located in /usr/local/apache/conf

So, did you get a bunch of the httpd lines or not?

Mike

-----Original Message-----
From: owner-netreg@southwestern.edu
[mailto:owner-netreg@southwestern.edu] On Behalf Of Dieudonne, Jose
Sent: Thursday, December 04, 2003 11:42 AM
To: netreg@southwestern.edu
Subject: RE: NetReg: client cannot access the web page

Michael,
I am able to ping the server but not able to telnet to it. The error
message is could not open connection to the host. Where should I look
to troubleshoot? Thanks, Jose

-----Original Message-----
From: King, Michael [mailto:MKing@bridgew.edu]
Sent: Thursday, December 04, 2003 10:20 AM
To: netreg@southwestern.edu
Subject: RE: NetReg: client cannot access the web page

Just a thought, it might be a client problem.

Can you ping the NetReg Server?

Do you have a BHO (Browser Helper Object) on your machine? (aka
spyware, scumware, adware) BHO have a commen thread that they redirect
all of their traffic thru an external server. If that server is not
reachable, then it won't display webpages.

Try telneting to the Netreg server webprocess

>From your client machine's command prompt type:

C:\> telnet netreg.yourdomain.edu 80
Where netreg.yourdomain.edu is your netreg server, and 80 is the port
your connecting on, (your webserver port)

When you get the blank screen, type GET (all caps) you should see the
HTML from your default page, and the connection close.

If you get that, the Netreg server is working.

-----Original Message-----
From: owner-netreg@southwestern.edu
[mailto:owner-netreg@southwestern.edu] On Behalf Of Dieudonne, Jose
Sent: Wednesday, December 03, 2003 7:12 PM
To: netreg@southwestern.edu
Subject: NetReg: client cannot access the web page

I am able to get an ip address (unknown clients) from the DHCP but I am
not able to browse the web server.
Any suggestions!!!

Thanks,
Jose
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